PRODUCT INFO
All our products contain labels with material content and care instructions.
Care Instructions, Size Guides, Luggage
CARE INSTRUCTIONS
Every Tommy Hilfiger product is labelled with optimal care instructions. Please read
and follow the care instructions carefully. You can also find the same instructions on our online product
page. Alternatively, you can always contact our customer service if in doubt. Please either:
- call our customer service at +971 80086669
- e-mail us at tommy@apparelgroup.com
*Toll free number
Please pay particular attention to the care instructions on our denim products as they
go through a unique process to create special effects, giving each item a different character.
SIZE GUIDES
Please, read the product description carefully and refer to the size charts which are
located on the right hand side of the product in the detailed product description.
Size Guide Men
Size Guide Women
Size Guide Children
LUGGAGE
Warranty information for luggage
2-year warranty
Tommy Hilfiger luggage is rigorously tested to ensure that the travel products you
trust meet stringent standards. Consequently, if a problem occurs with Tommy Hilfiger luggage (the
"Product") and the problem is caused by manufacturing defects in material and workmanship, Tommy Hilfiger
will, in its discretion, either fix or replace the Product in accordance with the warranty terms and
conditions stated herein. The warranty provided for herein applies only if you provide original receipt of
purchase. Your statutory rights in case of a defect items remain unaffected by this warranty.
This warranty covers only manufacturing defects and does not cover any damage caused
by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme
temperatures, solvents, acids, water, normal wear and tear or transport damage (e.g. by airlines).
If you wish to exercise your rights under this warranty, please contact the local
Customer Service for further instructions (e.g. on where to send the Product to) by sending an e-mail to: tommy@apparelgroup.com
You can also call us in case of any questions related to this warranty: 00800-TOMMY.
Our Customer Service team will explain you in detail how and where to send damaged
luggage to us. You are responsible for all costs of getting the Product to us, including, but not limited
to, the cost of packaging, shipping and applicable taxes.
For warranty service you will need the original receipt of purchase. The Customer
Service team will determine whether or not the problem is covered by Tommy Hilfiger’s warranty. If the
warranty applies, you will be notified as to whether the Product will be repaired or replaced. Any such
repair or replacement will be at Tommy Hilfiger's expense, including any costs required to return the
repaired or replacement product to you. If the Product is to be replaced and the Product is no longer
available, Tommy Hilfiger will substitute a comparable Tommy Hilfiger product.
Incidental and consequential damages are expressly disclaimed. Labor charges and
damages attributable to work performed by anyone other than Tommy Hilfiger’s Customer Service (and our third
party service providers if applicable) are not covered by this warranty. The warranty provided herein is
limited to the value of the Product. Manufacturing specifications are subject to change without notice.
Product locks are intended only to prevent accidental opening and cannot necessarily prevent theft of the
Product or its contents, breakage or entry by airline or airport personnel or authorities. Inspect your
Product immediately after handling by anyone other than you. If damaged in transit, submit a claim to the
transit company (which is insured against damaging your Product) at the place of arrival, if possible,
before clearing customs.
This warranty is intended to give you specific legal rights. In addition to the rights
described herein, your statutory rights in case of defective items remain unaffected.
